This document is an electronic record as per the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This is a computer generated electronic record and does not require any physical or digital signatures.
Collection of Personal and other Information from Users
Enstin Labs requires each customer to provide us with personal information (collectively “Personally Identifiable Information”) to access and use Enstin Labs products and services. Personally Identifiable Information is captured when a visitor accesses Online Services, or speaks on the phone with an Enstin Labs employee or any of its authorized person, and willingly discloses that information. This disclosure may occur when a visitor registers with the Website, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by Enstin Labs.
Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, state, pin code, phone number, and email address); (ii) “Financial Data” (such as your credit/debit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your pin code and sex); and (iv) other “Legal Data” (such as your Aadhaar Number, Trade Secrets, Inventions, and Idea submissions and other sensitive information necessary to generate legal documents).
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
We display personal testimonials of satisfied users received through feedbacks and surveys. We ask for your specific consent as part of the survey. We also display customer reviews. If you provide a review, feedbacks, surveys etc. that we display and wish to update or delete it, you can also contact us at email@example.com.
As a part of engaging with the user, the Enstin Labs may monitor and record phone conversations or email communications between the user and the EnstinLabs employee or its authorized representative for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from Enstin Labs, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
Using and Sharing of Collected Information
We use information we collect from the Online Services to communicate with you, process your orders, facilitate your transactions with our third-party partners like experts and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
We send promotional and emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails in order to educate the user with latest development in the subject domain. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting at firstname.lastname@example.org However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by emailing us at email@example.com.
You may choose not to provide EnstinLabs with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Online Services and browse its pages. However, Enstin Labs cannot process orders without Personally Identifiable Information.
We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address. We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, and/or to send participants an email newsletter.
In cases, where we use a third-party service provider to conduct surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Incidences of sharing of customer information
Enstin Labs, sometimes with the assistance of a third party or Enstin Labs’ subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services for your order. Your Contact Data may be used to follow up with you on transactions you initiate through Online Services, respond to inquiries made through Online Services, inform you of changes to Online Services, and send you additional information about EnstinLabs and its products and services.
If you designate a person or company other than Enstin Labs to serve as the registered agent for your business entity, Enstin Labs may provide your name and contact information to that party, if the designee requests.
Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third-party offer, we may provide your Personally Identifiable Information to that third party solely in connection with the offer you have selected.
We may also disclose your personal information: as required by law, such as in response to a summon, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
We may share your Personally Identifiable Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Partner and Affiliate Tracking
The Site includes a publicly accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should apply caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and the reasons thereof.
We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with Enstin Labs. If Enstin Labs is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Accessing Account Information
Upon request EnstinLabs will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service. Please review the information below to access, correct, or request deletion of your personal information.
At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. EnstinLabs may maintain some or all of this data in its archives even after it has been removed from the Site.
Security of the Collected Information
We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). Documents are delivered to you via email or through couriers. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. Accordingly, we disclaim liability for the theft, loss or interception of, or unauthorized access or damage to, your Data or Communications by using this Site, Applications and our Services. You Acknowledge that you understand and assume these risks.
If you believe your Privacy has been breached through use of our Website, Applications, or other Services please contact us immediately at email@example.com
Changes to this Policy
Dispute Resolution and Jurisdiction
It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of this Policy and any disputes arising here from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Policy and/or Terms.
Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed herein below.
Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Bangalore in the state of Karnataka, India.